Please feel free to contact us if you have any questions regarding our policies.
Please note that the use of this site signifies consent to the policies that are outlined below. Roxy's Bowtique appreciates your business and strives to bring you quality products and excellent customer service. Please make sure that you understand and agree with these policies before ordering from Roxy's Bowtique.
To ensure your satisfaction, please be sure to measure your dog correctly before ordering dog clothing, dog jewelry, or dog bows. Some items are not returnable and some items take time to exchange.
Please do not email us to cancel an order.
If you wish to cancel an order, please call us immediately to determine if all or part of your order can be cancelled. In most cases, new orders are processed immediately and are sent to our shipping department or manufacturer for order fulfillment.
All of Roxy's Bowtique Dog Bows, Roxy's Bowtique Jewelry Boxes, and Roxy's Bowtique Jewelry Collection are hand crafted by Roxy's Bowtique. Each of these items is created with the utmost care to ensure the safety of your pet and we use lead free non-toxic materials. All bows created by Roxy's Bowtique are sewn by hand and all embellishments are sewn on to ensure they are securely attached.
Pets should be supervised while wearing any bow or jewelry, and should not be allowed to chew on these items. While the utmost care is taken while crafting these items, they do contain small pieces that should be treated with care, as they pose a possible choking hazard if chewed on by your pet.
Pet's should have any jewelry removed before travelling or while placed in a crate. Necklaces could get tangled or caught in crates and choke your pet.
Roxy's Bowtique is not responsible for any misuse of Roxy's Bowtique Dog Bows or Roxy's Bowtique Jewelry Collection purchased from this web site.
All of Roxy's Bowtique Dog Bows, Roxy's Bowtique Jewelry Box Collection, and Roxy's Bowtique Jewelry Collection contained on this site are property of Roxy's Bowtique. No material from this web site may be copied, reproduced, or used in any manner without the express consent of Roxy's Bowtique or their respective owners. Any use of the data from this web site outside of the transaction of commerce is in violation of the copyright of Roxy's Bowtique.
Roxy's Bowtique Dog Bows, Roxy's Bowtique Jewelry Box Collection, and Roxy's Bowtique Jewelry Collection are all made upon order, in the order received. Each order is reviewed upon receipt and an estimated completion time is assigned depending on our the size of the order and the number of preceding orders. We appreciate your patience regarding this, as each order is created with meticulous attention to detail, providing you with the highest quality product.
Before making an order, please see our most current completion times below. These change frequently and are the best indication of when you can expect an order to be shipped. These times are especially important for time sensitive orders, such as holidays, weddings, and birthdays.
Current Completion Times (excluding holidays
- Roxy's Bowtique Dog Bows - 2 to 3 weeks
- Roxy's Bowtique Jewelry Collection - 2 to 3 weeks
Roxy's Bowtique offers rush processing of orders for Roxy's Bowtique Dog Bows only. Roxy's Bowtique Dog Bows are made by hand and rush orders can be shipped in 1 to 3 days. Contact us if your order requires rush processing.
A $5.00 fee will be charged for each bow that is selected for rush processing.
Roxy's Bowtique will only rush up to 2 bows per order to allow all orders a chance to be processed.
Additional shipping fees will be required for rush orders that have split shipments.
The following sizing suggestions apply to all of Roxy's Bowtique Dog Bows. Please take the sizing into account before ordering, as Roxy's Bowtique Dog Bows cannot be returned or exchanged (see our return/exchange policy exceptions for more information).
Adult Size - Designed for adult sized dogs 10 lbs and over.
|Ribbon Size||Bow Style||Approximate Width|
Puppy Size - Designed for puppy sized dogs from 5 to 10 lbs.
|Ribbon Size||Bow Style||Approximate Width|
Tiny Size - Designed for tiny and baby sized dogs less than 5 lbs.
|Ribbon Size||Bow Style||Approximate Width|
Remember to properly prepare your dog's hair before placing the bow. This will preserve your bows longevity as they are designed for attaching to a topknot, not to form the topknot.
Contact us if you are unsure about sizing bows for your pet.
Every piece of merchandise is packed and shipped with care. Each shipment will be given a tracking number which will be sent to you for shipping confirmation. Roxy's Bowtique cannot be responsible for orders that are lost or mishandled during shipment. Delays due to holidays are out of the control of Roxy's Bowtique.
Multi-item orders that include items from Roxy's Bowtique Dog Bows, Roxy's Bowtique Jewelry Box Collection, or Roxy's Bowtique Jewelry Collection will be shipped together. Depending on the order completion times listed above, this could delay your shipping time of items that are in-stock. These items may be ordered separately to avoid any delays, but this will incur an extra shipping charge.
- UPS shipments are shipped Monday through Friday only.
- Priority Mail shipments are shipped Monday through Saturday.
Non-Deliverable, Refused or Unclaimed Order
Please make sure that the shipping information on your order is correct and that someone will be available to receive the package. If an order is returned, refused, or unclaimed by the customer due to customer refusal, negligence, absence, or customer providing incorrect shipping information (invalid, unknown, or insufficient address), we will attempt to contact you by telephone or email to resolve the order. If no response is received, the customer will be charged the appropriate shipping charges and a 15% restocking fee. All orders that require re-shipping at the request of the customer, whether for returned, refused, unclaimed, or undeliverable packages, will require an addition re-shipping charge.
Roxy's Bowtique does not offer volume order discounts.
All clearance item sales are final and may not be returned or exchanged.
Here at Roxy's Bowtique, we appreciate your business. We take care to ensure that your purchases are packaged and shipped with the utmost care. Please review the following return and exchange policies for our general merchandise. Roxy's Bowtique Jewelry Collection has it's own set of return and exchange policies following these policies.
Returns and Exchanges
We make every effort to ensure that you are completely satisfied with your purchase. If you are not satisfied with one of our products, you may return it for store credit or an exchange. Sorry, we do not offer refunds - no exceptions.
Items returned must be in their original condition and their original packaging with the merchandise tags still attached, free of any damage, and resalable. We are not responsible for any damage that is caused by your dog to any of the merchandise.
Within 10 days of receipt of the merchandise, a request for an RMA number must be made to Customer Service describing the reason for a return or exchange. We cannot honor requests for RMA after 10 days of receipt.
All returns and exchanges must be received by Roxy's Bowtique within 10 days of authorization. PLEASE PACKAGE YOUR RETURN SECURELY. Do not mail merchandise in paper envelopes. Please be advised that until there is proof that we have received your merchandise, it is your property. For your protection, we suggest you send your return via UPS Ground or USPS Priority Mail with insurance and delivery confirmation for tracking purposes. This provides proof of receipt by Roxy's Bowtique.
For exchanges, please note that if the new item is not in-stock there may be a delay of 5-7 days before we ship the exchange.
Please do not ship returns or exchanges to our PO Box, as Return/Exchange merchandise will not be accepted there and will be returned to sender.
Roxy's Bowtique only accepts one return or exchange per item. After returning or exchanging the original item once, we will not issue any further RMA numbers for that item.
Store credit will be valid for three (3) months from the original date of purchase.
Merchandise without a valid RMA number will not be accepted for return.
A 15% restocking fee will be applied to all items that are returned or exchanged.
Shipping and handling fees are non-refundable. Shipping charges for exchanged orders are the responsibility of the customer. If additional charges are needed we will contact you for permission to charge for these additional charges. We use USPS Priority Mail for exchanges. Roxy's Bowtique is not responsible for returned packages that are lost or damaged in shipping.
Exceptions to the Return and Exchange Policy
Wedding Dresses, Dog Tuxedos, Dog Bow Ties, Holiday and other seasonal items can only be exchanged for the same items of a different size. They cannot be returned for store credit. Please inspect these item immediately as they have only 24 hours to request an RMA number upon receipt. These exchanges must be received by Roxy's Bowtique within 10 days of authorization. Please note that if the new item is not in-stock there may be a delay of 5-7 days before we ship the exchange.
The following items listed in this section cannot be returned or exchanged for any reason. All sales of these items are final.
Roxy's Bowtique Dog Bows - These are products of Roxy's Bowtique that are custom made for each order, providing the highest quality dog bow available. To create each order, requires time and materials that make each bow special and Roxy's Bowtique does not sell used dog bows. Please use our sizing suggestions for our dog bows before purchasing. This will ensure you order the correct size for your pet. Feel free to contact us before ordering for more information.
Roxy's Bowtique Jewelry Box Collection - These are products of Roxy's Bowtique that are hand made for each order. To create each order, requires time and materials that make each one special.
Gift Baskets - These baskets are specially prepared for each order and also include items that cannot be returned or exchanged.
Spa & Grooming Supplies, Panties, Beds, Blankets, Carriers, Food, Treats, Toys, and Puppy Nursing Supplies - These items cannot be returned or exchanged due to health regulations.
Discontinued and Clearance Merchandise cannot be returned or exchanged.
Janette Dlin Design Jewelry Collection Returns or Exchanges
We will accept exchanges for a different size of the same design only. Items exchanged must be in their original condition and their original jewelry box with the merchandise tags still attached, free of any damage, and resalable. Roxy's Bowtique reserves the right to determine if the item is resalable.
Within 24 hours of receipt of the merchandise, a request for an RMA number must be made to Customer Service describing the reason for a return or exchange. We cannot honor requests for RMA after 24 hours of receipt. All exchanges must be received by Roxy's Bowtique within 10 days of authorization. If shipping via US Mail, please ship with Delivery Confirmation, as this is the only method to provide proof of delivery. Do not ship items via next day air, as this just incurs an extra expense to you and does not speed up the return or exchange process. Roxy's Bowtique is not responsible for jewelry lost or damaged during shipment, therefore we recommend also shipping with insurance for any lost or damaged items.
Upon receipt Roxy's Bowtique will inspect the merchandise to ensure that it is in it's original condition. This process may take a few days to complete. Roxy's Bowtique reserves the right to not accept the return or exchange or continue with the process if the jewelry shows signs of abuse or damage.
For exchanges, please note that if the new item is not in-stock there may be a delay of 7-10 days before we ship the exchange.
Please do not ship exchanges to our PO Box, as exchange merchandise will not be accepted there.
Roxy's Bowtique only accepts one exchange per item. After exchanging the original item once, we will not issue any further RMA numbers for that item.
Merchandise without a valid RMA number will not be accepted for exchange.
A 10% restocking fee will be applied to all items that are exchanged. For larger sizes, a $10 fee for each additional 2 inches in extension will be added.
Shipping and handling fees are non-refundable and any return shipping fees will be at the purchaser's expense. Exchange items may have an additional shipping charge and we will contact you for permission to charge for these additional charges.
After the 24 hour return and exchange period, Roxy's Bowtique offers sizing of Roxy's Bowtique Jewelry Collection merchandise only. We do not size any jewelry from other designers. Please contact Customer Service for instructions on where to send your jewelry for sizing.
We understand that your pampered pooch may continue to grow after purchasing one of our fine pieces of jewelry. For that reason, we offer an exclusive option to resize our jewelry when necessary.
All designs have a 10% resize fee plus $10.00 for every 2 inches in size extension.
When sending a piece of jewelry for extension, please send all of the original components and a copy of your receipt of purchase.
Shipping fees will be at the purchasers expense and return shipping fees will be added to the extension fee.
Roxy's Bowtique is not responsible for jewelry damaged or lost during shipping.
When requesting an RMA number please send an email to Customer Service with your name, address, order number and reason for requesting a return for store credit. Upon acceptance, we will return an RMA number to you in an email with directions on how to return ship the merchandise. All returns and exchanges must be received by Roxy's Bowtique within 10 days of authorization.
Please do not ship returns or exchanges to our PO Box, as Return/Exchange merchandise will not be accepted there.
The policy below was last modified on 12/13/2007.
Roxy's Bowtique does not sell or give away your information to any third parties. All information that is collected, is used with the intents making your shopping experience easier. E-mail addresses are used for ensuring that you can be notified of any order problems or issues and also for providing order tracking information. Occasionally, we may use your email address to inform you of promotions from Roxy's Bowtique only.
Roxy's Bowtique does use tracking cookies solely to monitor your shopping experience here at Roxy's Bowtique. This allows us to use this information to help provide you a better shopping experience in the future. No personal information is stored by us when using these tracking cookies.
See our Security Page for more information.
Photo submission to Roxy's Club signifies consent to the policies listed below. Roxy's Bowtique will treat all information with confidentiality. No entrant information will be sold or given away to third parties.
Entrants must be at least 18 years of age to participate.
Entrants must submit, along with a photo of their pet, the following information:
- Pet's name
- Owner's name (for eligibility verification only)
- Item from Roxy's Bowtique that your pet is wearing
Submitted photo's will become the property of Roxy's Bowtique
who reserves the right to use, reproduce, copy, modify, display,
and otherwise exploit the image for promotional or marketing
purposes. Images will not be sold or given away to third
parties. Roxy's Bowtique is not responsible for
unauthorized copying, displaying, reproduction or exploitation